Return and Exchange Policy

RETURN & EXCHANGE PROCESS FLOW

 

At Medglamor, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!

Only select unworn or unwashed merchandise can be returned or exchanged within 7-days of the original order date if accompanied by original tags and packaging. There is a 30% restocking fee on each returned item.

We do not offer refunds on Print-on-demand products, Personalized products/Gifts or Gifts with notes. 

All online order returns, refunds and exchanges must be made through our returns process through our customer service team via (medglamor1@gmail.com) 

Please note, any health/wellness items cannot be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM

  • To begin the returns process, please send an email to our customer service support team at (medglamor1@gmail.com) with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
  • As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
  • If the order qualifies as approved for return/refund, our team will be sending you a return label to your email address.
  • Package your return using the return label from our customer service team and drop off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address.
  • You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:
    • We can refund your original form of payment in 3-5 business days.
    • We can send a replacement of the order and have it ready with the next 72 hours

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number and there will be NO refunds.

We charge a 30% restocking fee for each (select) returnable items.

Do not send your purchase back to the address from which it came.

All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.

Medglamor has the right to refuse returns that pass the 15 days allowed time after delivery.

For additional help please contact us at: medglamor1@gmail.com Mon-Fri 9am-5pm

Have more questions? Reach out to our Customer Support Team at (Phone Number) from Mon-Fri 9am-5pm ET or email (medglamor1@gmail.com)