Refund Policy
Refunds
We do not offer refunds or replacements when customers enter the wrong shipping address. We do not offer refunds for missing delivered products to customer-provided addresses. We do not offer refunds on Printed on demand, Personalized gifts and Gifts with notes
We offer refunds if you meet the following:
(1) On select Items, they must be sent in the same condition as received using our return label that is provided by our customer service representatives.
(2) Email us at (medglamor1@gmail.com) (Name, Order Number, and any information of why you are requesting a refund).
We have a 7-day money back guarantee with a 30% restocking fee on select refundable items. Once everything is complete, we will process your refund and it make take 3-5 business days to process through your bank.
Do not send your purchase back to the address from which it came.
All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.
Medglamor has the right to refuse returns that pass the 15 days allowed time after delivery.
For additional help please contact us at: medglamor1@gmail.com
Returned to Sender
If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.
Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.
If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.
Order Cancellation
All of our products are printed on demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 6 hours after purchase. There will be no refunds on print-on-demand or personalized products/gifts.
Clearance Items
Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.
Warranties
Our standard refund and replacement policy lasts 7 days from the date your tracking number shows your order was delivered on select refundable items. If 15 days have gone by since your purchase was received, unfortunately, we can’t offer you a refund or replacement.
International Shipping
Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
For inquiries and any other concerns, you may contact us through the following channels:
Email: medglamor1@gmail.com
Call/SMS : ✆ (Phone Number) Mon-Fri 9am-5pm ET